AI-native housing operations
Maintenance, compliance & communications — handled.
Your AI agent answers tenants around the clock, triages repairs, tracks compliance deadlines, and keeps every stakeholder informed. Your team steps in only when it matters.
Less
manual triage
24/7
tenant responses
Full
audit trail
Faster
resolution times
Everything you need for maintenance operations
Repairs, compliance, document management, and inspections in one workspace that fits alongside your current systems.
01
Maintenance Triage & Pipeline
From first report to verified completion — your agent triages by severity, assigns the right next action, tracks SLA deadlines, and keeps tenants, officers, and contractors informed at every step.
02
Inspections with Voice Co-Pilot
Officers capture voice memos and photos on-site while your agent generates structured inspection reports automatically. Cover gas safety, EICR, EPC, fire risk, asbestos, and legionella — without typing a single note.
03
Defect & Compliance Engine
Track every compliance obligation across your portfolio. Properties at risk are surfaced before deadlines pass, with breach state monitoring and the audit trail your team needs for regulatory reviews.
04
Document Vault
Store gas safety certificates, EICRs, EPCs, tenancy agreements, and deposit protection docs in one place. Reminders go out before anything expires so renewals never slip.
05
Contractor Lifecycle
From quote request to verified completion — manage the full repair chain with approvals, scheduling, progress updates, and sign-off in one place.
06
Approval Workflows
Tiered approvals for repair costs, legal notices, and exceptions. The right people sign off before anything is actioned — with full context attached.
Andrew
Choose one. Or choose them all.
Your agents. Your brand.
Deploy one persona or many — each matched to your tone, your channels, and the people they speak to. Tenants, officers, and contractors all get the experience you design.
How it works
Someone reaches out → your agent gathers the key details → the right person is assigned → tenants, officers, and contractors all stay updated until the job is complete.
Andrew · DwellBridge
Housing Operations Agent
Andrew · DwellBridge
Contractor Liaison
Compliance built in
Keeps deadlines and required documents visible so your team can act early and stay in control.
24/7, no office hours
Handles emergencies at 3am with the same clarity as 9am. Never misses a message.
Human handoff built in
Escalates to your team with full context when needed. Nothing falls through.
Multi-channel native
WhatsApp, SMS, Voice, and Email. Your agent speaks the language of whoever it's talking to.
Every agent adapts to who it's talking to
Tenants
Report issues quickly, get updates automatically, and receive clear guidance without waiting on office hours.
Channels
WhatsApp / SMS / Voice / Email
Officers
Stay informed with concise case summaries, faster inspection capture, and the context needed to make confident decisions.
Channels
Voice / Dashboard / PWA
Contractors
Receive clear job briefs, confirm progress, and share completion updates without constant back-and-forth.
Channels
WhatsApp / SMS / Email
Built for UK housing law
Awaab's Law. Renters Reform Bill. Section 21 notices. HMO licensing. DwellBridge tracks every obligation so your team can act early and stay ahead.
Connects with Reapit, Salesforce, and Zoho so your portfolio data stays in sync.
Compliant
On track
At risk
Needs attention soon
Breached
Overdue
Deadline & SLA Tracking
Gas safety renewals, EICR deadlines, EPC expiry dates — every obligation stays visible with clear priority levels and automatic alerts before anything slips.
Document Expiry Tracking
Six certificate types tracked automatically: gas safety, EICR, EPC, fire risk assessment, asbestos survey, and legionella risk assessment. Reminders go out weeks before renewal dates.
Breach State Monitoring
Every property shows a clear compliance state — compliant, at risk, or breached — so your team focuses on what needs attention first.
Smart Escalations
When a case stalls or a deadline approaches without action, the right people are notified automatically. No manual chasing required.
Full Audit Trail
Every action, message, and decision is recorded against the case. Ready for regulatory reviews, tribunal evidence, or internal audits.
Role-Based Access
Officers, managers, and compliance leads each see what they need. Organisational data stays protected with role-based permissions.
Meet people where they already are
No portals to build. No logins to manage. Every channel feeds into one Communications Hub. Your agent speaks the same language however the conversation arrives.
Chat naturally with tenants, landlords, and contractors in the messaging apps they already use.
SMS
Reach everyone quickly, including people who do not use messaging apps.
Voice
Handle calls professionally with instant summaries your team can act on.
Keep conversations organised in shared inboxes, including attachments and reply history.
Web Portal
Let tenants report issues online in minutes when messaging is not convenient.
Why teams switch to DwellBridge
Purpose-built for UK housing operations, not adapted from a generic tool.
Document checklists with manual tracking
Compliance engine with breach states, risk scoring, and six inspection types
AI that only talks to tenants
One agent for tenants, officers, and contractors — full visibility across the repair chain
No on-site inspection tools
Voice co-pilot captures notes and photos, generates reports automatically
Per-tenant pricing that punishes growth
Flat pricing that scales with your portfolio, not against it
US or EU data hosting
UK data hosting, GDPR compliant, ISO 27001
Generic AI adapted for property
Trained on Awaab’s Law, Renters Reform Bill, Section 21, and HMO licensing
Button-based portals tenants ignore
WhatsApp, SMS, Voice, Email — meet people where they already are
Separate tools for maintenance and compliance
One platform: repairs, compliance, documents, inspections, and communications
Fixed automation with no human oversight
Human handoff built in — your agent escalates to your team with full context when needed
Generic responses with no company context
Per-org knowledge base so every answer reflects your policies, not generic templates
Build your own notifications from scratch
40+ pre-built notification templates for compliance, maintenance, rent, legal, and voids
Simple, flat pricing for UK housing operations
All plans include your AI operations agent, plus voice, messaging, and compliance tracking. No per-tenant fees.
Up to 50 properties
Starter
Best for single-branch agencies and smaller portfolios.
Book a demo51 to 250 properties
Growth
For growing teams handling higher repair volumes.
Book a demo250+ properties
Enterprise
Designed for large portfolios, custom workflows, and enhanced support.
Contact salesWhite-glove onboarding included with every plan
A small one-off setup fee covers CRM sync, channel configuration, SLA policy setup, training, and go-live support — so you launch with confidence, not guesswork.
What's included in every plan
- Multi-channel comms: Voice, WhatsApp, SMS, Email
- Maintenance triage + pipeline: classification, routing, updates, evidence collection
- Compliance & SLA engine: timers, breach states, escalation paths, audit trail
- Human handoff: escalate to your team when needed
- UK-first: built for regulated housing operations
Plans include voice + AI within fair usage for typical maintenance operations. If sustained usage is materially above normal levels (e.g., contact-centre volumes), we'll move you to the appropriate tier.
Common questions
If your question isn't here, we're happy to answer it directly.
How long does it take to get set up?
Do I need to replace my current CRM?
How are emergencies handled at 3am?
Will tenants know they are talking to AI?
What compliance obligations does DwellBridge track?
Where is my data stored?
How is DwellBridge priced?
Is there a free trial?
Ready to stop chasing and start managing?
See how DwellBridge handles your maintenance triage, compliance tracking, and tenant communications — with a demo tailored to your portfolio.